Title of Position: IT Helpdesk Technician
FLSA: Non-Exempt
Location: Fairless Hills, PA
Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program,
Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since 1947! Our team has grown to 13 companies employing over 700 employees at 24 locations across New Jersey and eastern Pennsylvania. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspective of each new member of our team.
What does Silvi Materials offer you, you may ask?
- Phenomenal Benefits: Medical, Vison, Dental, Prescription, Vacation, Paid Holidays and so much more!
- Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build for a great retirement!
- Growth at Silvi Materials: Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!
So, what does an IT Helpdesk Technician do?
- Execute tasks according to company policies and procedures in a timely manner as assigned by the Business Systems Supervisor
- Own the Helpdesk ticket process from creation through resolution by identifying, testing, and validating solutions, coordinating with end users, and updating status information in an online tracking tool
- Expand the Helpdesk knowledge base by documenting steps performed to resolve time consuming, complex, and/or recurring requests
- Prepare new computers and associated hardware for deployment, perform software updates, and transport and install all equipment needed for proper operation
- Unbox, assemble, and configure cellular tablets. Perform remote control support sessions to troubleshoot and program tablets in the field.
- Maintain cleanliness and proper operation of network security cameras throughout Silvi locations; coordinate repairs with electricians and camera vendors as needed.
- Maintain and place requests to replenish IT supplies, tablet, and PC workstation accessories.
- Provide PC support via phone, chat, email to in-house and VPN connected employees
- Travel to locations to set up new equipment and provide technical support as needed
Qualifications
- Minimum 1 year of IT work experience is required
- Associate’s degree in IT or a related field is required. Bachelor’s degree is a plus
- A+ or Network+ certifications preferred
- Proficient with Microsoft Windows operating systems and Microsoft Office applications
- Ability to effectively prioritize tasks and demonstrate proper time management
- Customer service experience in an IT capacity is preferred
- Effective written and verbal communication skills
- Ability to handle confidential/sensitive information in a compliant manner
- Experience operating in a complex environment is a plus
- Experience interacting with personnel across all levels of an organization is preferred
- A valid Driver’s License is required
Physical Demands
In a typical work setting, people in this job:
- Lift 55 pounds on occasion
- Use hands/fingers to type and move office objects
- Sit for long periods of time
- Hear sounds and recognize the difference between them
- See details of objects that are less than a few feet away and far distances
No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.
Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
